Case Study: Scalable Last-Mile Retail Rollout for Five Below

The Challenge

Five Below, a fast-growing national retailer, was in the midst of a rapid market expansion across the Southeastern and Mid-Atlantic U.S. To support this growth, they needed a logistics partner who could scale delivery operations quickly—without compromising accuracy, reliability, or store-level service quality.

As Five Below opened new store locations across multiple states, their logistics demands intensified. Each location had its own delivery time windows, offloading protocols, and seasonal inventory fluctuations. Previous logistics vendors struggled to meet the pace of expansion, often resulting in late arrivals, incomplete deliveries, and inconsistent communication—putting pressure on store teams and disrupting retail operations.

The stakes were high: with hundreds of stores relying on timely, accurate deliveries to stay stocked and sales-ready, even minor breakdowns in execution could result in lost revenue, frustrated store staff, and negative customer experiences.

The Solution

Five Below turned to Translogistix to provide a scalable, consistent delivery program that could flex with their needs. TLX responded by building a regionally coordinated Dedicated Delivery Solution, purpose-built for high-volume retail distribution. This included:

• Assigning a dedicated fleet across multiple hubs to support Five Below’s expanding footprint

• Training drivers on store-specific delivery protocols to minimize friction at each drop

• Implementing real-time scan compliance and GPS tracking across every route

• Enabling flexible rerouting and same-day resolution support from TLX’s in-house dispatch team

From onboarding to execution, TLX focused on transparency and reliability. TLX operations staff worked closely with Five Below to map ideal delivery windows and implement route optimization—adjusting dynamically as new stores came online or delivery schedules shifted.

The Results

Within 12 months, Translogistix supported Five Below’s rollout into three new retail markets—successfully coordinating deliveries to hundreds of locations without a drop in performance.

Five Below consistently ranked TLX among its top-performing vendors across key metrics such as:

• On-time delivery

• Scan accuracy

• Driver professionalism

• Issue resolution speed

Thanks to TLX’s Dedicated Services, Five Below achieved reliable, scalable store distribution during a critical growth phase—without overwhelming internal teams or risking store-level execution.